Junior Implementation Engineer

About us:

Orcanos is a long-standing staple of quality in the manufacturing sphere. We have been supporting manufacturers all over the world since 2017, providing easy ways for them to improve their workflows and comply with extensive regulatory requirements. Orcanos provides the only integrated software solution for Application Lifecycle Management (ALM and Design Control) and Quality Management Systems (QMS), focusing on MedTech manufacturers with FDA and ISO regulatory support built-in.

The role:

We are looking for an exceptional Implementation Engineer to join our Customer Success team.

The ideal candidate will be an innovative problem solver with a passion for learning, technically proficient, and an excellent communicator who is driven by helping customers succeed.

Responsibilities:

• Act as an Orcanos technical expert
• Scope, analyze, and lead E2E implementation projects
• Support ongoing customers’ technical requirements
• Act as the customer’s primary point of contact during the onboarding phase
• Train customers to proficiently use Orcanos, including hands-on and remote sessions
• Build strong relationships with senior technical and non-technical stakeholders
• Analyze and improve internal implementation methodologies
• Collaborate with Customer Success, Sales, Product, Support, and Partners to provide a clear voice of the customer (VOC)

Requirements

• Bachelor's degree in a relevant field (Computer Science, Bio Engineering/Engineering, Information Technology, etc.) or comparable, equivalent experience
• 2 years of experience in a client-facing role, preferably in implementation management, consulting, or technical project management
• Strong project management skills, including planning, organizing, and managing multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and internal teams at all levels, from individual contributors to C-suite executives
• Demonstrated ability to translate client requirements into tailored solutions, with a focus on delivering value-added services and exceeding client expectations
• Technical proficiency in Application Lifecycle Management (ALM) and Quality Management System (QMS) - Big advantage