Sales and Service Administrator

Company Description

Commtact Ltd. specializes in providing advanced wireless communication solutions for military and paramilitary applications. With over two and a half decades of experience, the company develops and manufactures high-technology products and systems. Commtact Ltd. focuses on providing innovative communications and information systems for ground, naval, airborne, and homeland security domains.

Role Description

We are looking for a highly motivated, dynamic and organized Sales and Service Administrator to join our team and play a critical role in supporting our sales and service operations.

The Sales and Service Administrator will be responsible for managing customer orders, communication with customers while coordinate with sales, operations and finance. Additionally, the role includes providing customer service (manage the RMA process), and also overseeing all aspects of customers payment collection.

Responsibilities:

Customer Order Management:

• Receive and process customer orders in the company's ERP system (Priority).
• Manage customer orders from receipt to fulfillment, monitor progress, ensuring accuracy and timely delivery, and provide regular updates to customers.
• Coordinate between sales, service, and supply-chain teams to meet customer needs.
• Collaborate with the Supply Chain Manager and Integration Team Leader to verify delivery timelines, resolve company and customer constraints and follow-up on delivery progress.
• Monitor customer contracts and service agreements, ensuring compliance with terms and renewal timelines.

RMA (Returns and Repairs) Process Management:

• Oversee the RMA process, ensuring efficient handling from initial request, through opening service call, to resolution.
• Prepare and issue quotes for repairs and ensure profitability.
• Prioritize tasks and monitor delivery timelines to maintain customer satisfaction.
• Address customer inquiries and provide excellent service to build long-term relationships.

Collections, Payment Tracking, and Financial Oversight:

• Oversee all aspects of collections, including ensuring timely payments from customers.
• Track and monitor incoming payments, ensuring accuracy and compliance with agreements.
• Perform follow-ups on outstanding balances and coordinate with customers to resolve payment issues.
• Maintain detailed records of payments, collections status, and outstanding invoices.
• Provide regular updates and reports on the status of collections and payment compliance

Requirements:

• Proven experience in sales and/or service administration, preferably a technical or manufacturing environment.
• Strong negotiation and analytical skills, with the ability to build and justify pricing models.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent interpersonal and communication skills, with the ability to be both service-oriented and assertive.
• Proficiency in Priority ERP and Microsoft Office Suite.
• Ability to work collaboratively with multiple interfaces in a fast-paced environment.
• Experience in logistics and import export is an advantage. 
• Knowledge of defense or security industry is beneficial.