Technical Support Team Lead

Kamada is a global biopharmaceutical company with a portfolio of marketed products indicated for rare and serious conditions. As a leader in the specialty plasma-derived field, we focus on diseases with limited treatment alternatives, offering 6 FDA-approved products sold in over 30 countries.

Join us to make a significant impact on global health!

We are hiring a Help Desk Technical Support Team Lead for a key and challenging role!

This position includes leading and guiding the team, enhancing performance, and driving initiatives for continuous service improvement.

Role Description:

• Manage the Help Desk support center and lead a team of 5 support technicians.
• Set routines, priorities, and tasks for the team while meeting SLA targets.
• Troubleshoot issues and develop creative solutions, as well as analyze performance and improve processes.
• Manage and maintain hardware inventory and software licensing in line with organizational needs.
• Collaborate with external service centers as the main point of contact, both domestically and internationally.

Position Requirements:

• At least 1-3 years of previous experience managing a Help Desk support center in a corporate environment – mandatory.
• Certifications or relevant IT courses – an advantage.
• Strong service orientation and ability to work in a team.
• Ability to work under pressure and meet targets.
• A proactive approach to problem-solving.
• Initiative and willingness to drive change.
• Technical knowledge of relevant content areas and the ability to provide hands-on assistance to the team when needed.
• High proficiency in Hebrew and English (speaking, writing, and reading).