Help Desk Support Specialist

Kamada is a global biopharmaceutical company with a portfolio of marketed products indicated for rare and serious conditions. As a leader in the specialty plasma-derived field, we focus on diseases with limited treatment alternatives, offering 6 FDA-approved products sold in over 30 countries.

Join us to make a significant impact on global health!

We are looking for a Help Desk Support Specialist for out IT team!

Location: Full-time position at the company's site in Beit Kama.

(organized transportation is available from Be'er Sheva).

Join Kamada’s leading IT team and play a key role in driving our technology forward! As a Help Desk Support Specialist, you’ll be an essential part of the team, providing crucial support across the organization. This role offers fantastic opportunities for learning, professional development, and hands-on experience with cutting-edge technologies in a dynamic, fast-paced environment.

Key Responsibilities

• Receiving inquiries from company employees on various issues, including technical problems, questions, and requests for assistance, and addressing them quickly and efficiently.
• Managing and documenting support activities, tasks, and existing solutions in the support system.
• Providing and installing computer equipment and assisting in employee training.
• Managing and supporting internal organizational systems, including authentication and access systems, shared folders, and supporting various internal systems.
• Assisting with technical troubleshooting, network communication, and hardware issues for users and internal organizational systems.

Requirements:

• previous experience in the IT field.
• Familiarity with Managing users in Active Directory.
• Proficiency in Supporting Office 365 software.
• Familiarity with Hardware support - computers, monitors, printers, scanners.
• Familiarity with SysAid software - an advantage.
• Education: Network Manager / Computer Technician/CCNA