Senior Product Manager / Product Lead

Help Build the Ultimate AI SideKick to Elevate Team Effectiveness

At Ask-AI, we're transforming enterprise employee efficiency with our AI Sidekick. This innovative tool boosts repetitive task efficiency, enhances knowledge management, and strengthens understanding of customer voices. Seamlessly integrated with major enterprise systems like Salesforce, Zendesk, and Slack, Ask-AI empowers employees with immediate, actionable insights from company and customer data.

The AI SideKick is an always-on sidebar providing real-time AI insights into customer interactions and sentiments. It offers precise, relevant responses with a confidence score, addressing AI reliability concerns. Additionally, MosAIc, our AI insights tool, visually maps customer trends, aiding leaders in identifying and addressing emerging issues.

Backed by top VCs and a world class team of AI and NLP MScs, PhDs, and Professors, Ask-AI is a trusted partner for leading companies like Monday.com, Callrail, Yotpo, HiBob, Own, and Instawork. Join us in reshaping enterprise knowledge and customer communication management.

What You’re Applying For

We are looking for a passionate product lead to help build our breakthrough AI product.

You'll explore customer needs, help define products and feature requirements, and interact with R&D to deliver an amazing solution while owning the full product life cycle, from ideation, planning, and building, to testing, launching, iterating, and supporting.

In this role, you’ll

• Develop a business justification for new product features by conducting market research, analyzing competitors, interviewing users, and gathering feedback from various stakeholders.
• Establish critical metrics to evaluate success and determine feature prioritization.
• Outline both business and technical specifications for products and features, ensuring the creation of clear and detailed product documentation.
• Collaborate closely with engineers and designers, providing direction throughout the project lifecycle.
• Optimize features for greater efficiency and a seamless customer experience.
• Collaborate on defining the product vision, roadmap, and positioning.
  
  

• 3-7 years of experience as PM.
• 1+ year of experience in successfully launching a variety of products (user-facing and backend-facing).
• Self-motivated and capable of independently managing complex projects with limited resources and competing priorities, while effectively driving company-wide strategic efforts.
• Usage based products: Experience with SaaS enterprise productivity-based or user adoption/usage-based products would be an advantage.
• Strong problem-solving skills, with a focus on addressing complex technical issues and a deep understanding of the elements that make products stand out.
• Naturally curious, consistently engaging in critical thinking and questioning conventional practices to better understand underlying principles.
• Excellent interpersonal skills and a team-oriented mindset are essential for achieving objectives.
• Proficient in data analysis, with the ability to present findings and implications both numerically and through visual aids.
• Able to promote and drive collaboration among diverse groups, including engineering, customer success and sales teams, by encouraging teamwork rather than exerting authority.
• Extensive knowledge of the full product development process, along with proficiency in English and strong verbal and written communication skills.
• Worked in a startup and is comfortable in a fast-paced environment (advantage)
• Background with AI products (advantage)