Responsibilities
- Ongoing communication with suppliers to fulfill customer needs
- Handle customer service requests via phone, email, and WhatsApp
- Handle customer requests that come through the CRM system
- Answer customer calls and route them to appropriate departments as needed
- 2+ years of experience in a customer service or customer relations role
- Experience working with ERP systems, preferably Priority Software
- Proficiency with Microsoft Excel and Outlook
- Experience with customer and supplier communications
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