Customer Support Engineer

Job Title
Customer Support Engineer

Job Description

Job title:
Customer Support Engineer

Your role:

• We are looking for an energetic Customer Support Engineer to support the technical and clinical workflow needs of Philips AV\AI and Digital Pathology local region customers. Providing installation and maintenance to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades. Clinical workflow capabilities include understanding of basic clinical workflows using AV\AI clinical applications.
  
  

Responsibilities:

• Install and maintain AV\AI and Digital Pathology solutions for local region of Israel. Installation of Windows OS , and Software of medical equipment
• Provide first and second-line support, technical or clinical workflow. Investigating, troubleshooting & escalating to problem desk as needed. Acts in accordance with our regulatory guidelines
• Maintains direct communication with AV\AI and Digital Pathology customers, collecting feedback and maintaining customer satisfaction
• Accurately documents service records inclusive of diagnostics, resolution & test procedures and case status using the service management system. Capturing solutions to allow for knowledge share
• Requires customer visits in different locations of Israel (20%)
  
  

You're the right fit if:

• At least 3 years of experience in domains of Customer Support / professional services engineer /Software verification/ Information Technology
• Familiarity with Medical equipment - Must
• Strong software troubleshooting skills
• Experience with operating systems (Windows\ Linux) installation
• Experience with VMWare or any other VM tool - Advantage
• Clinical workflow – experience with verification testing \ basic knowledge
• Basic knowledge and understanding of security standards – advantage
• Basic Knowledge in Cloud services and Cyber Security– advantage
• Experience with Field service /Customer Support – advantage
• Great interpersonal skills, team player, customer service orientated
• Independent, responsive, able to work in a dynamic environment and under pressure
• Excellent verbal and written communication skills with English fluency
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.