Global IT Customer Experience Lead

We’re Hiring! Join our Team in Shoham

We’re on the lookout for a talented Global IT Customer Experience Lead to join our technical support team at Padagis Shoham. If you’re passionate about creating unforgettable customer experiences, introducing innovative ideas, and driving process improvements, we want to hear from you!

The goal: Transform the IT service experience at Padagis into one that’s innovative, efficient, and truly makes a difference!

What’s in it for you?

As part of this role, you’ll:

   •        Provide internal customers in Israel and the U.S. with accessible and engaging information through communications, training, and creative content delivery methods.

   •        Manage and update content on the SharePoint-based support site.

   •        Collaborate with internal and external stakeholders to improve organizational services.

   •        Monitor and enhance the quality of support metrics and employee satisfaction.

Position Details:

   •        Full-time position Sunday-Thursday

   •        Flexibility for non-standard working hours as required

Requirements:

      1.   Proven experience in identifying opportunities and driving improvements based on data analysis – Mandatory.

      2.   High-level English skills (spoken, written, and reading) – Mandatory.

      3.   Experience in customer-facing roles working with diverse stakeholders – Mandatory.

      4.   Familiarity with IT systems and automation tools – Advantage.

      5.   Hands-on experience with SharePoint and content management – Advantage.

      6.   Bachelor’s degree in Computer Science or related certifications – Advantage.

Let’s innovate together! Ready to take your career to the next level? Apply now and join us on this exciting journey!