Implementation / Onboarding Manager

About the Job

We’re looking for a passionate Implementation Manager/Customer Onboarding Manager to drive the successful onboarding and adoption of Ask-AI's platform among our customers. You’ll be responsible for leading the end-to-end onboarding process, ensuring seamless integration, and enabling customers to achieve their desired outcomes. Your role will focus on facilitating a smooth Proof of Concept (POC) process and driving high conversion rates.

The ideal candidate will have strong project management skills, excellent communication abilities, and a deep understanding of SaaS solutions. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to deliver a best-in-class onboarding experience.

About Ask-AI

Ask-AI is an Enterprise AI platform designed to transform how organizations equip their employees and serve their customers. Ask-AI provides a single platform that allows companies to connect a variety of knowledge sources (Docs, Comms, Tickets, KBs, etc.) and build out an array of use cases using generative AI (Employee Assistant, Customer Self-Service, Voice of Customer, Account Analysis, Knowledge Base, AI Apps, etc.).

By leveraging Ask-AI, enterprise teams are able to set a foundational AI strategy that satisfies use cases across multiple departments, avoids tool sprawl, and helps consolidate their tech stack.

Ask-AI is a series A company that has found significant traction growing 3X YoY, a 97% GRR, and a 75% WAU:MAU ratio (similar to Slack).

Founded by Alon Talmor, a PhD in AI/NLP and a former Chief Data Scientist at Salesforce, the company is supported by a team of leading NLP PhDs and Professors and has offices in Toronto and Tel Aviv, positioning it for continued growth.

About the Role

As an Implementation Manager/Customer Onboarding Manager, you will be instrumental in ensuring that customers realize the full potential of Ask-AI by leading seamless onboarding processes, driving POC success, and ensuring customer satisfaction and retention.

Areas of Focus

• Lead the end-to-end onboarding process for new customers, ensuring timely and successful implementation.
• Define, track, and achieve POC conversion goals to maximize customer adoption and long-term retention.
• Collaborate closely with Sales and Customer Success teams to align on customer expectations and success criteria.
• Serve as the primary point of contact for customers during onboarding, providing guidance, training, and support.
• Identify potential roadblocks early and work proactively to resolve them.
• Work with technical teams to ensure seamless integration of Ask-AI with customer environments.
• Develop and maintain onboarding materials, including training guides and best practices.
• Monitor customer engagement during the onboarding phase and recommend strategies to enhance adoption.
• Track key metrics such as time to value (TTV), onboarding completion rates, and customer satisfaction.
• Effectively communicate feedback from customers to internal stakeholders to enhance product offerings.

Requirements

• 3+ years of experience in implementation, onboarding, or project management roles within a SaaS environment.
• Proven experience driving successful onboarding and adoption processes.
• Strong ability to manage multiple projects and stakeholders simultaneously.
• Excellent communication and relationship-building skills.
• Experience working with enterprise and mid-market customers.
• Familiarity with API integrations and technical onboarding processes.
• Results-driven mindset with a focus on achieving POC conversion targets.
• Ability to troubleshoot technical issues and work with engineering teams for resolution.
• Passion for AI technology and its impact on business transformation.
• Fluent in Hebrew and English.

This role presents an exciting opportunity to play a key role in Ask-AI's growth and help our customers achieve meaningful business outcomes through our AI platform.