VIP customers Team Leader JB-3968

A growing company in the gaming domain is looking for a VIP customers Team Leader to manage and lead a dedicated team focused on providing top-tier services to our most valued clients.

Responsibilities

- Lead, motivate, and manage the VIP team to provide exceptional service.

- Recruiting and building a team from scratch.

- Collaborate with other departments to ensure seamless service delivery.

- Provide regular reports on VIP client feedback and team performance.

- Build and deliver ongoing content, promotions and activities - where the KPI is to bring players to their next level.

- Implement strategies to improve client retention and satisfaction.

- Manage a close relationship with our VIP players on a daily basis.

- At least 3 Years of experience in the VIP and customer service in the gaming industry.

- Proven experience in team leadership, ideally in a VIP and customer service or client relations role.

- Ability to manage multiple tasks and priorities effectively.

- Highly organized and detail-oriented, with exceptional time management abilities.

- Strong analytical thinker, capable of interpreting data to produce meaningful, actionable insights.

- Excellent communicator with strong interpersonal skills, able to engage effectively with VIP users and collaborate with internal teams.

- Experience working with high-end or VIP clients is an advantage.

- Fluent English