Professional Services Consultant

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

As a Professional Services Consultant you will work to meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions. In this role you will be expected to position and deliver company marketed solution sets and other custom consulting. You will work closely with the sales team to present solutions to customers’ unique requirements. This position requires a dynamic, hard-working and ambitious individual, with good oral and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience project managing storage solutions.

Essential Functions:

Overall scope of this position includes planning and administering major portions of the implementation and engineering effort including:

• Designing/architecting major components
• Task management
• Personnel identification
• Client deliverables
• Communication with clients and management
  
  

Specific responsibilities include:

• Scope and write detailed Statements of Work
• Engage in sales team activities to scope service deliverables with ability to translate business issues into NetApp deliverables
• Project manage engagements
• Deliver on consulting tasks (e.g., installation and configuration of 3rd party applications)
• Contribute to the improvement or enhancement of NetApp consulting best practices
  
  

Job Requirements

• Experienced technology consultant with significant level of hands-on field experience.
• Deploy post-sales On-prem, Hybrid and Cloud storage solutions. Coordinate with senior customer representatives and Sales teams. Solid foundation with NetApp, IT infrastructure, applications, and Cloud services, providing the ability to quickly become a Subject Matter Expert.
• Experienced in NetApp Storage Deploying and administering NetApp Storage. Storage GRID, E-Series, Troubleshooting Performance Issues, performing firmware and SW upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Cloud Insight, Managing backup integration with NetApp technologies.
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, Metro Cluster, Fabric Pool) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
• Experience with automation tools such as Ansible, Terraform and scripting with REST API, Power Shell and Python would be beneficial
  
  

Familiarity with public cloud concepts and architecture (AWS, Azure, GCP) would be beneficial.

• A thorough understanding of other components in the infrastructure stack – Compute HW, Virtualization (Vmware, Hyper-V, KVM) and Container Orchestration (K8S and OpenShift)
• Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching/networks and NVMe).
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.
• Experience in Cisco / Brocade Director Class SAN Switch.
• Strong customer communication and documentation skills.
• Built and maintain strong relationships with internal and external stakeholders.
• Infrastructure design, build, deployment and disaster recovery planning.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
• Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
• Able to lead and delegate different functions within a project to ensure customer success.
• 4+ years of related experience with a bachelor’s degree and applicable work experience.
  
  

Mandatory Requirements:

• Security Clearance level 2 (can start with level 3 but must commit to upgrade to level 2)
• English fluent speaking and read/write skills.
• Driving license.
  
  

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.