Valens Semiconductor
- 23/01/2025
- הוד השרון
- At least 4 years’ experience in a similar position, in the hi-tech environment.
- Experience in the following topics is a must:
- Windows Operating systems, macOS, and troubleshooting, laptops and devices.
- Application support for Office 365, Microsoft MFA, Intune.
- Managing users in Active Directory, DNS, DHCP, Azure AD, Microsoft 365, SharePoint, Exchange, Teams.
- Familiarity with Networking TCP/IP protocols, IP addresses, subnetting, VLANs, and routing. Knowledge of Cisco Wi-Fi.
- Familiarity with VMware vSphere v8.
- Teams room troubleshooting skills.
- Working with Suppliers.
- Serve as the first point of contact for employees seeking technical assistance on-site and remotely.
- Onboarding new employees: equipment, laptop, software, and permissions.
- Provisioning IT equipment to staff and maintain inventory asset records.
- Supporting staff with software, permissions, and hardware issues.
- Assisting Networking, Systems, and Infosec teams with troubleshooting.
- Perform remote troubleshooting using diagnostic techniques.
- Walk the customer through the problem-solving process.
- Follow up and update ticket status and provide information to the customer.
- Assist with other duties and special projects as directed by the manager.
Advantage:
- Networking and security – Cisco, Cyber Soc, EDR.
- NAC system (Cisco ISE is preferred).
- Basic knowledge in Enterprise Apps such as: Salesforce, Priority, SharePoint 365, ManageEngine, Monday, TeamViewer, Zoom, ESET, EPM, 3rd Party software.
- Knowledge of writing procedures for technologies.
Personal Skills:
- Able to work under pressure and quick learner.
- Service-oriented approach.
- Strong problem-solving and multitasking.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Respond to requests for technical assistance (in person, via phone, email, and ticket).
- Fluent in English – must.
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