• At least 4 years’ experience in a similar position, in the hi-tech environment.
• Experience in the following topics is a must:
• Windows Operating systems, macOS, and troubleshooting, laptops and devices.
• Application support for Office 365, Microsoft MFA, Intune.
• Managing users in Active Directory, DNS, DHCP, Azure AD, Microsoft 365, SharePoint, Exchange, Teams.
• Familiarity with Networking TCP/IP protocols, IP addresses, subnetting, VLANs, and routing. Knowledge of Cisco Wi-Fi.
• Familiarity with VMware vSphere v8.
• Teams room troubleshooting skills.
• Working with Suppliers.
• Serve as the first point of contact for employees seeking technical assistance on-site and remotely.
• Onboarding new employees: equipment, laptop, software, and permissions.
• Provisioning IT equipment to staff and maintain inventory asset records.
• Supporting staff with software, permissions, and hardware issues.
• Assisting Networking, Systems, and Infosec teams with troubleshooting.
• Perform remote troubleshooting using diagnostic techniques.
• Walk the customer through the problem-solving process.
• Follow up and update ticket status and provide information to the customer.
• Assist with other duties and special projects as directed by the manager.

Advantage:

• Networking and security – Cisco, Cyber Soc, EDR.
• NAC system (Cisco ISE is preferred).
• Basic knowledge in Enterprise Apps such as: Salesforce, Priority, SharePoint 365, ManageEngine, Monday, TeamViewer, Zoom, ESET, EPM, 3rd Party software.
• Knowledge of writing procedures for technologies.

Personal Skills:

• Able to work under pressure and quick learner.
• Service-oriented approach.
• Strong problem-solving and multitasking.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Respond to requests for technical assistance (in person, via phone, email, and ticket).
• Fluent in English – must.