Network Operations Center (NOC) Team Leader

Paragon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. Based in Tel Aviv, we are a young, innovative company with a cutting-edge product.

We are looking for an NOC Team Leader to manage our highly skilled team. The individual will be a key part in providing technical support for advanced, industry-leading Paragon products.

Responsibilitie

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  Incident Management: Supervise real-time network monitoring and ensure efficient Alert and incident respons
• e.Team Oversight: Lead, mentor, and manage the NOC team, overseeing scheduling and daily tasks to maintain optimal coverag
• e.Root Cause Analysis: Facilitate post-incident analysis and documentation to prevent future issues and support continuous improvemen
• t.Escalation Management: Manage incident escalations, ensuring timely communication and resolution with technical and support team
• s.SOP Development: Develop, refine, and maintain SOPs for Alert & incident management, ensuring clear processes for the tea
• m.System Health Reporting: Generate regular reports on network health,incident trends, and team performanc
• e.Training and Development: Provide ongoing training to the NOC team, ensuring readiness for troubleshooting and resolving network issues and analytical skill

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Requireme

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  Experience: Minimum 3 years of experience in NOC, support team or a similar r
• ole.Technical Knowledge: Strong understanding of network monitoring tools, escalation procedures, and system health metr
• ics.Leadership Skills: Minimum 1 year of experience and proven ability to lead and manage a NOC or technical support team, ensuring accountability and clear communicat
• ion.Problem-Solving: Ability to facilitate root cause analysis and continuous improvement initiati
• ves.Communication Skills: Strong verbal and written communication skills in English to effectively document incidents and collaborate with internal and external te
• ams.Availability: Willingness to be available during critical incidents or outages, ensuring 24/7 operational supp
• ort.Tool Proficiency: Familiarity with industry-standard tools for monitoring, reporting, ticketing and team collaborat