Technical Solutions Specialist

About the Company

ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more. The company specializes in software development services for clients across diverse industries such as cybersecurity, healthcare, fintech, telecommunications, media, and more.

We are looking for a Technical Solutions Specialist to join the Customer Support team and act as a link between our technical platform and business clients. This position involves providing technical support, resolving issues, and ensuring the platform runs smoothly while delivering excellent service to our clients.

Key Responsibilities:

• Provide 1st-tier technical support, troubleshoot issues, and handle service requests.
• Manage platform systems, including configurations and maintenance.
• Support internal staff with macOS devices, Apple accounts, and software tools.
• Investigate logs to identify bugs and escalate them to the development team.
• Develop playbooks, conduct system checks, and execute scripts for diagnostics.
• Collaborate with teams to enhance platform performance and address client needs.
• Document workflows, establish best practices, and train clients as needed.

Requirements:

• Experience supporting macOS devices in enterprise environments, including Apple account management and administration.
• 3+ years in 1st-tier technical support: troubleshooting, maintaining, and operating workstations and platforms.
• 1+ year managing and configuring network and firewall systems, resolving communication issues.
• Basic knowledge of AWS, Google services, and SaaS platforms.
• Background in development environments with familiarity in tools and workflows.
• Skilled in analyzing logs, identifying issues, and collaborating with engineering teams for resolutions.
• Experience with scripts and database queries for diagnostics and troubleshooting.