Implementation Manager

At Cymbio, we are transforming how commerce and business relationships are initiated and conducted. Our mission is to enable companies to seamlessly connect, scale, and automate the full cycle of digital commerce from strategy and technology to daily operations. We’re dedicated to creating a transparent, dynamic world, investing heavily in our people, customers, and product. We are rapidly growing and looking for talented, culture-first individuals to shape the future of connected commerce. Join us on this exciting journey to build the next generation of retail automation!

We are looking for an Implementation Manager to join our customer operations team and work closely with the Delivery/Support/Data/Product/Development teams to ensure the swift onboarding of new brands to our platform.

Responsibilities:

• Collaborate with cross-functional teams, product teams, and business stakeholders to gather requirements and design/lead new brand onboarding projects.
• Identify and assess risks and issues during implementations, provide mitigation options, and escalate them to senior management as needed.
• Develop, monitor, and report on project plan progress, ensuring adherence to timelines and business requirements.
• Lead the onboarding process with new clients
• Be an expert in Cymbio's onboarding processes and integrations
• Own internal documentation and establish best practices for all internal processes
  
  

• 3-5 years of experience in project managing customer-facing products for SaaS companies
• Extremely organized with strong attention to detail
• Expert in project management with a technical background
• Familiarity with project management tools like Jira, Monday, Airtable, and alike.
• Extremely organized with strong attention to detail
• Knowledge in the US &/or EU retail & brand market - an advantage
• Problem solver, who works well in a fast-paced environment
• Ability to prioritize workload and meet tight deadlines
• Strong interpersonal and communication skills in English - written and verbal (native speaker level) - Mandatory
• Passion for innovative solutions and process improvement
• A team player with a can-do attitude