Professional Services Team Lead

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, equipping HR teams and managers with the tools they need to connect, engage, develop, and retain top talent. Since 2015, we’ve experienced triple-digit year-over-year growth, powered by our amazing global team of Bobbers. Over 4,000 fast-growing companies—including Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia—trust Bob to create exceptional work experiences for their people.

Our HR platform is intuitive, data-driven, and designed for today’s workplace: global, remote, and collaborative.

Come and Be You With Us

Being a Bobber is about being your authentic self. We celebrate individuality and welcome the unique qualities that make you, you. Whether you’re bubbly, shy, precise, funny, bold, or anything in between, we’re ready to embrace your strengths and help you do your best work.

About the Role

We’re seeking an experienced and talented  EMEA PSE Team Lead, who will play a pivotal role in leading a team of highly skilled Professional Services Engineers, ensuring their alignment with HiBob’s strategic goals. This role focuses on empowering the PSE team to deliver strategic consultation, support customer retention, and influence HiBob’s product evolution through actionable insights. 

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Experience and Expertise:

  • Proven experience (3-5 years) in leading professional services or technical teams, ideally in an HCM, SaaS, or a similar environment.

  • Demonstrated success in driving team development and strategic initiatives.

• Leadership Skills:

  • Exceptional ability to inspire and lead highly experienced teams in a dynamic and fast-paced environment.  

  • Strong focus on collaboration, transparency, and fostering trust within teams and cross-functionally.

• Strategic and Operational Thinking:

  • Ability to balance high-level strategy with hands-on execution.

  • Proven track record of building scalable processes and frameworks.

• Customer-Centric Mindset:

  • Strong commitment to driving customer retention and adoption through strategic consultation.

  • Experience in elevating the Voice of the Customer within an organization.

• Team Leadership and Development:

  • Lead, mentor, and empower the EMEA PSE team, fostering collaboration and professional growth.

  • Create clear career development pathways for team members, focusing on skill-building and leadership readiness.

• Strategic Customer Consultation:

  • Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.

  • Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.

• Product Impact and Insights:

  • Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.

  • Facilitate the team’s role as solution engineers, providing cross-module and cross-platform expertise.

• Operational Excellence:

  • Collaborate to establish and optimize internal processes.

  • Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations.

• Cross-Functional Collaboration:

  • Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product  to drive data-driven decision-making, 

  • Act as the EMEA PSE representative in global discussions, ensuring regional needs and insights are addressed.

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!