Priority Technical Support Specialist

🌟 Join Our Team as a Priority ERP Technical Support Specialist in Rishon LeZion! 🌟

A successful energy company in Rishon LeZion is looking for a Technical Support Specialist to join a dynamic team!

🔑 Key Responsibilities:

• Provide technical support to employees for the daily operation of the Priority ERP system.
• Address employee issues like "Unable to generate a service call for a client" or "Data not transferring correctly between header and rows".
• Support external systems integrated with Priority, including company-built Priority systems and other interfacing platforms.
• Identify issues, troubleshoot problems, and guide employees in resolving them independently.
• Learn and master the various systems integrated with Priority.
• Train and guide internal employees on Priority workflows and routine issue resolution.
• Collaborate with development and tech teams for system upgrades or complex troubleshooting.
• Maintain detailed documentation of issues and solutions within the support system.

🎯 Requirements:

• Experience with Priority ERP systems is mandatory.
• Previous experience in technical support – a strong advantage.
• Basic understanding of integration systems and ERP platforms.
• Ability to work with technical teams and solve real-time issues.
• Strong service orientation and excellent communication skills with employees and clients.
• Fast learner with the ability to quickly adapt to new systems.
• High service awareness and ability to work effectively under pressure.
• Thrive in a dynamic, multitasking environment.

Ready to take your Priority expertise to the next level? 🚀

Join us and make an impact in a thriving company! 🌟