Technical Support Engineer

GreenRoad is seeking a dynamic and passionate Technical Support Engineer with a passionfor problem-solving and customer satisfaction. As a Technical Support Engineer, you willplay a crucial role in providing exceptional technical support to our global customer base,mainly through tickets and emails. Your analytical skills and solution-driven mindset will bekey in addressing customer issues and ensuring their success with our products.

Responsibilities:

● Respond to customer inquiries and provide timely technical support via tickets andemails
● Diagnose and resolve technical issues, ensuring customer satisfaction
● Collaborate with development, product and implementation teams to addresscustomer feedback and improve product functionality
● Maintain detailed documentation of customer interactions and issue resolutions
● Continuously improve support processes and contribute to team knowledge sharing

Qualifications:

● Strong analytical and problem-solving skills
● Solution-driven, out-of-the-box mentality
● Excellent communication skills, both written and verbal
● English at high level/Mother tongue - Must
● +3 Years experience in technical support roles or similar (Helpdesk, IT, QA)
● Familiarity with Salesforce - Advantage● Experience with MSSQL/MySQL - Big Advantage
● Ability to work independently and as part of a team.

Join our amazing team and help us deliver top-notch technical support to our customersaround the globe. Your expertise will make a significant impact on our customer's experienceand success.