Technical Support Engineer

GreenRoad is seeking a dynamic and passionate Technical Support Engineer with a passion

for problem-solving and customer satisfaction. As a Technical Support Engineer, you will

play a crucial role in providing exceptional technical support to our global customer base,

mainly through tickets and emails. Your analytical skills and solution-driven mindset will be

key in addressing customer issues and ensuring their success with our products.

Responsibilities:

● Respond to customer inquiries and provide timely technical support via tickets and

emails

● Diagnose and resolve technical issues, ensuring customer satisfaction

● Collaborate with development, product and implementation teams to address

customer feedback and improve product functionality

● Maintain detailed documentation of customer interactions and issue resolutions

● Continuously improve support processes and contribute to team knowledge sharing

Qualifications:

● Strong analytical and problem-solving skills

● Solution-driven, out-of-the-box mentality

● Excellent communication skills, both written and verbal

● English at high level/Mother tongue - Must

● +3 Years experience in technical support roles or similar (Helpdesk, IT, QA)

● Familiarity with Salesforce - Advantage

● Experience with MSSQL/MySQL - Big Advantage

● Ability to work independently and as part of a team

Join our amazing team and help us deliver top-notch technical support to our customers

around the globe. Your expertise will make a significant impact on our customer's experience

and success.