Digital Manager- Maternity leave replacement

We are seeking an experienced Digital Manager for a leading financial organization who will be responsible for Management and Professional Leadership of the Digital Marketing Department.

Overseeing a team consisting of digital project managers, customer experience manager, product designer, and an analyst. Leading processes in specification, UX, and development within personal areas and digital services.

**The position is temporary for 8 months- a maternity leave replacement.

Responsibilities:

Managing the Group's Digital Marketing Assets:

• Responsibility for the marketing website, promotional mini-sites, subsidiary websites, and their integration.
• Overseeing requirement gathering, specification, and development processes.
• Ensuring compliance with regulatory, accessibility, and information disclosure requirements.
• Initiating and managing website automation to streamline processes.
• Overseeing control and monitoring processes.

Responsibility for Customer Experience in Digital Channels:

• Managing user behavior measurement and analysis in digital channels.
• Specifying and managing satisfaction surveys for the digital personal area services.
• Initiating and improving communication with customers following digital transactions.
• Managing the consent database for email and message distribution.

Leading the Marketing Measurement and Analytics System:

• Defining KPIs and success metrics.
• Specifying measurement requirements and processes.
• Analyzing data and deriving business insights.
• Supporting marketing activities to meet targets.

Qualifications:

Degree in Business Administration, Information Systems, or Marketing.

At least 4 years of experience managing a professional team.

At least 3 years managing complex digital projects in large service-oriented companies.

Specifying digital service processes in a large organization – mandatory

Experience in capital markets/finance – a significant advantage.

Expertise in:

• Specification and UX processes.
• Managing digital projects in secure environments.
• Defining measurement processes using analytical tools like Google Analytics, Power BI, and Mixpanel

Deep Knowledge of customer experience and product management fields.

Marketing and Business Orientation

High proficiency in Excel and PowerPoint.