Technical Support Engineer

Check Point is looking for a promising and brilliant Product Escalation Engineer to join our team.

Avanan was acquired by Check Point and it is now Check Point's Email Security and collaboration solution.

Avanan’s unique email solution fully secure cloud email and cloud platforms using AI. Avanan’s product was selected as top in class by the Aite Analyst group and rated #1 by both Gartner and G2. Avanan’s on growing customer base is reflected both in Gartner’s “Customer Choice” and Deloitte’s selection for North America’s 500 most growing companies, two years in a row.

Major Responsibilities

• Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
• Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
• Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
• Contribute to the knowledge base by publishing articles for both internal and external use.
• Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.

Desired Background

• Experience in Python and Bash
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced technical environment

It would be great if you also have:

• Experience in working with Linux
• Experience of working with email security/mail flow
• Experience of working with Office365, Google Workspace, Microsoft Exchange, Active Directory and or ADFS.
• Knowledge of HTTP/S. SMTP, DNS, LDAP, or similar protocols
• Bachelor’s Degree in Computer Science or a related experience a plus
• Team player spirit!
• Believe in learning new things every day.