SaaSOps

Responsibilities

• Provide application support for multiple mission-critical applications in SaaS and cloud environments.
• Troubleshoot and resolve application, instance, and/or system issues.
• Develop, implement, document, and execute standard operations procedures, including monitoring.
• Working with Engineering to design automation of procedures, deployment, controls, and Security.
• Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV.
• Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment.
• Communicate deployment and production-related activities internally and externally when appropriate.
• Participate in an on-call rotation to provide coverage during off business hours
  
  

• Experience in enterprise application support in Hosted and/or cloud environments(Azure, AWS, GCP).
• Windows / Linux hands-on experience.
• Experience in managing / supporting cloud solutions.
• Applicative SQL Server DBA skills including an understanding of DB schema and experience.
• Writing, tuning, and executing SQL queries.
• Experience with monitoring tools usage and configuration (Zabbix, Datadog).
• Programming & scripting experience (Python/Linux Shell/PowerShell etc.).
• Understanding of virtualization technologies.
• Experience with backup systems.
• Willingness to work in off-business hours.
• Experience in working in mission critical environments.