Job Description:

We are seeking a motivated Junior Operation & Support Manager to join our team. In this key role, you will deliver an outstanding customer experience by providing technical support and ensuring seamless interactions throughout the customer lifecycle. As the first point of contact for both local and international customers, you will handle technical inquiries, communicate product capabilities, and represent the voice of the customer internally.

Responsibilities:

• Serve as the primary contact for customers' technical requests and needs, both remotely and on-site.
• Assist in the onboarding process for new accounts, ensuring a smooth setup and integration.
• Provide comprehensive technical troubleshooting, delivering clear and effective guidance in both written and verbal formats.
• Arm and configure equipment, preparing it for shipment.
• Advocate for customers within the organization by collaborating with cross-functional teams, including Product Management, R&D, Sales, and Finance.
• Track, monitor, and manage the status of technical cases, identifying potential issues and ensuring prompt resolution.
• Identify opportunities to enhance customer satisfaction and contribute to revenue growth by expanding the customer base.

Qualifications:

• High level of responsibility, strong organizational skills, and the ability to perform in a dynamic environment.
• Quick learner with the ability to work independently and manage multiple tasks efficiently.
• Strong customer support orientation with a genuine desire to assist and support customers.
• Excellent communication skills and a collaborative mindset when working with other departments.
• Fluency in English is mandatory; additional languages such as Spanish or French are a plus.
• Familiarity with Salesforce or similar CRM tools is an advantage.
• A valid driving license is a plus.

This is an entry-level position, ideal for candidates looking to kickstart their career in Operation/Support Management.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.