Success at Scale Platforms & Innovation Intern

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

Join CyberArk’s Success at Scale team as a Success at Scale Platforms & Innovation Intern, contributing to pioneering initiatives that leverage AI, BI and scalable digital platforms. You'll be able to learn and get hands-on experience in research, platform optimization, and supporting AI solutions with this role. You'll also help with community activities. You'll be essential in discovering opportunities for innovation, improving our knowledge-sharing systems, and supporting the development of new solutions.

Activities may include some or all the following:

• Create reports and dashboards to track key metrics, using data insights for continuous improvement.
• Analyze search queries, low-performing content, and usage metrics to identify gaps and opportunities for improvement.
• Collaborate with the BI Team to define and maintain Tableau dashboards.
• Participate in evaluating potential new tools and solutions, focusing on AI-driven technologies to enhance knowledge management and customer success.
• Conduct research on industry best practices, emerging technologies, and competitors to inform decision-making and innovation.
• Assist in the rollout and optimization of AI-based tools such as search enhancements, chatbots, and automation solutions.
• Perform regular housekeeping tasks to ensure knowledge assets remain accurate, accessible, and impactful.
• Engage in cross-functional collaboration with other team members and Success at Scale colleagues on various projects to ensure alignment and success.
• Provide support for community engagement activities, such as assisting with special projects or initiatives as needed.
  
  

• Educational Background: Currently pursuing a degree in Industrial Engineering, Information Systems, Marketing, Communications, Data Science, or Business Analytics.
• Technical Understanding: Proficiency in technical concepts with the ability to explain complex ideas.
• Analytical mindset with experience in data collection and analysis; familiarity with Excel, Tableau, or similar tools is a plus.
• Strong familiarity with AI technologies and their application in knowledge management and customer success.
• Communication: Excellent interpersonal and communication skills for effective collaboration.
• Self-motivated and Team-oriented: Able to handle multiple tasks and prioritize time effectively, while also being a strong team player.
• Passion for Technology and Security: Enthusiastic about software, technology, and security.
• Cybersecurity Interest: Familiarity with or strong willingness to learn about cybersecurity concepts, particularly in the areas of Identity Security and Privileged Access Management.
• Excellent English: Fluent in spoken and written English.
  
  

• Experience or coursework in AI, data analytics, or knowledge management tools.
• Strong skills in data analysis and visualizing insights, with the ability to turn data into actionable insights.
• Knowledge of relational database models, including JOINs, and data preprocessing techniques.
• Experience with Adobe/Google Analytics, and Tableau.
• Familiarity with knowledge management tools and technologies, such as content management systems, customer relationship management (CRM) software, or analytics platforms.