What will you do:

• Investigate and resolve production issues
• Escalate complex issues to relevant teams
• Troubleshoot technical issues or questions reported by Account Managers and customers
• Write requirements for internal tools to automation support actions and to automatically verify end-to-end operation of integrations
• Implement and execute data imports/exports for customers
• Maintain and perform operations related to third-party integrations

Qualifications:

• Fluent in English with excellent comprehension, speaking, and writing abilities
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Willingness to align working hours with US EST time zone including Fridays
• Exceptional problem-solving and analytical skills.
• At least 2 years experience in a technical support, customer service, or related role.
• Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk)
• Familiarity with software troubleshooting.
• Familiarity with tools like SQL, API, Postman, or browser developer tools is mandatory.