Technical Support Specialist – Time Attendance System

Responsibilities:

• Provide technical support to company clients across various domains, including time & attendance systems, API-based solutions, and dedicated applications.
• Troubleshoot and resolve technical issues via phone, remote support, and on-site assistance.
• Train clients on the use of company products and systems.
• Install, maintain, and update time & attendance systems and related solutions at client sites.
• Collaborate with internal development and operations teams to continuously improve products and services.
• Assist in diagnosing complex issues and identifying the technical needs of clients.

Requirements:

• At least one year of previous experience in technical support (phone-based and/or in-person) – required.
• Strong technological orientation and customer service skills.
• Technical proficiency in areas such as communications, APIs, hardware, and software.
• Excellent customer service skills, patience, and the ability to work with diverse clients.
• Ability to work independently, with initiative and a proactive attitude.
• A valid driver’s license – required (the role includes travel to client sites nationwide).

Job Details:

• Office Location: Haifa.
• Driver's license is a must (the role includes travel to client sites).