Back Office Employee

Anti Fraud Operator

• Operations
• Haifa

As an Anti-Fraud Operator at our trading online platform, you will play a crucial role in safeguarding our platform from fraudulent activities. Your responsibilities will involve monitoring, detecting, and preventing fraudulent transactions, ensuring compliance with regulatory requirements, and collaborating with various teams to enhance the overall security of our platform.

Responsibilities:

• Attending and resolving fraud-related customer queries
• Daily checks of fraud-related reports and alerts
• Handling customers’ chargeback claims by representing the cases to the external payment processors
• Anti Fraud team protocols review and optimization
• Authentication of customer financial and trading activity and processing of withdraws, based on a set of decision-making tools

Requirements

• B.A. in Economics/ Business/ Statistics or another relevant degree - Advantage
• Strong quantitative and analytical competency – Mandatory
• English – high level in writing – Mandatory
• Impeccable attention to details
• Ability to work with various and complex protocols
• Proficiency with Microsoft Excel, including fluency with Excel formulas and functions
• Strong sense of responsibility
• Team player