Director of Product - Mechanical Rolls Services

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Position can be based out of Ruston, LA or Griffin, GA or Neenah, WI

Summary

Reporting to the VP of Product Management – Rolls North America, the main objective of the Director of Product - MRS is to grow sales and market share of Andritz mechanical rolls services by defining and managing the MRS product line and providing technical and product subject matter expert leadership and support to Sales, Operations, and Customers.

Primary Job Responsibilities

Product Line Management

• Lead MRS as a product group, defining short term and mid-term scope of supply, and creating and implementing strategies to meet Andritz sales objectives.
• Define and manage the work scope of commercial services and recommend pricing changes when required to meet target margins.
• Assist the Director of Operations and Plant Managers in the evaluation of outside sourcing vs. in-plant production of applicable services.
• Manage communication with PFR Global, Andritz Capital, and other NA Andritz groups to align standard practices and coordinate multi-group projects and customer communication.
• Facilitate and lead a “One Andritz” MRS approach with Andritz Spartanburg and Torrington.
• Assist as needed in internal MRS plant audits and challenge current practice to optimize quality, efficiency, and workflow with the goal of assuring highest quality with minimum lead times.
• Advise as needed on SPI (standard processing instructions) program to assure appropriate training, standardized work scope, work quality and standardized processes across all plants.
  
  

• Provide MRS Subject Matter Expert guidance to Sales and Operations, providing details into the work scope, necessity, and risk of not completing recommended repairs, and discussing details directly with the customer when needed. Fully understand and promote all plant capabilities and MRS products.
• Coordinate root cause failure analysis and corrective action with Operations and Sales, including investigation and analysis of recurring failures.
• Create / manage MRS training programs for Sales and Customers to establish Andritz as the leaders in Mechanical Rolls Services.
• Create / manage sales material to promote Andritz MRS, which will include slides, creating marketing material and strategy (with marketing team), implementing sales and training seminars, standardizing inspection report formats and information, and other necessary materials and programs to position Andritz as an industry leader in quality MRS products.
• Assist Operations and Sales with customer audits of Andritz plants.
• Visit customer locations when needed to promote Andritz MRS, assist Sales in closing new orders, investigating issues, and support corporate account and new customer strategies.
  
  

• This is a leadership product management position, and the individual must be skilled at creating short and mid-term program objectives and defining and implementing actions to achieve those objectives.
• The individual must have the initiative to work without daily direction, but also be fully capable of working well within a team environment.
• The individual should have an applicable technical degree with expert knowledge in Rolls Mechanical Services, and an appropriate level of paper industry technical knowledge. Additional roll design and non-paper industry technical experience is beneficial.
• The individual must have excellent communication, presentation, interpersonal, and leadership skills, and be quick to respond to internal and external customers.
• Appropriate travel throughout the region of responsibility is necessary.