User Experience (UX) Manager

DESCRIPTION

The CRM division of abra is seeking a User Experience (UX) Manager to lead and oversee UX processes across the organization’s digital assets. This role focuses on ensuring consistent, high-quality user experiences across websites, portals, applications, and bots, working closely with design, IT, and product teams.

Key Responsibilities:

Define UX processes and standards across digital platforms.
Translate business and operational needs into user flows and experiences.
Collaborate with design studios, IT, and product teams to implement UX effectively.
Ensure UX consistency and continuous improvement across digital assets.
Collect and analyze user feedback and usage data to drive actionable insights.
REQUIREMENTS
3–5+ years in UX / Digital / Product / User Experience processes.
Proven experience defining UX processes beyond visual design.
Experience working with design teams and IT/development teams.
Ability to write UX specifications, flows, and user journeys.
Proficiency in tools such as Figma, Miro, Confluence.