Qualitative Insight

Job Description

We are looking for a Qualitative Insight Agent to join our team. The role involves improving customer service quality by analyzing data, conducting research, and identifying actionable solutions.

Key Responsibilities:

• Data Analysis: Use tools like Looker and Excel to extract, analyze, and generate actionable insights.
• Qualitative Research: Research customer interactions to identify trends and gather feedback.
• Problem Identification: Map recurring issues and propose systematic solutions.
• Solution Implementation: Collaborate with teams to address service gaps.
• Monitoring: Track domain performance and detect emerging issues.
• Reporting: Investigate and document issues, suggesting actions for improvement.
• Collaboration: Work cross-functionally with support and analytics teams to improve service
  
  

Our humble expectations

• At least 2 years in an analytical/QI/QA role.
• Analytical expertise in Looker/Excel, qualitative research experience, and strong communication abilities.
• Relevant studies are an advantage.
• Ability to work in a dynamic and changing environment, with a preference for experience in large organizations.
• High personal standards, excellent KPIs, and strong independent/teamwork
  
  

Next Steps

What We Offer:

A dynamic and fast-paced working environment.

Opportunities for professional growth and development.

A collaborative and supportive team culture.

Competitive salary and benefits package.

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants), and Wolt Self-Delivery (service for merchant partners with their delivery staff).

Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.