Customer Enablement Manager

About us:

Guidde is the generative AI platform that lets anyone create product videos and visual documentation in seconds for employees and customers alike. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self service, enabling teams to perform better. Guidde is backed by Entrée Capital, Honeystone Ventures, Operator, Crescendo Ventures, Tiferes Ventures, and leading industry experts. 

For more information, follow Guidde on Twitter and LinkedIn, and visit guidde.com. 

Role Overview:

We are seeking an experienced Customer Enablement Manager to drive customer success through comprehensive educational content and resources. In this role, you will develop and execute a strategic vision for customer enablement, leveraging multiple channels including video tutorials (via Guidde), written documentation, and AI-powered support. Your mission is to empower customers to achieve maximum value from our product while reducing time-to-value through intuitive, engaging, and easily accessible educational content.

Key Responsibilities:

• Design and implement a comprehensive customer enablement strategy spanning the entire customer journey, from onboarding to advanced feature adoption
• Create engaging video tutorials using Guidde and develop clear written documentation that evolves with product updates
• Optimize content for both human comprehension and AI-powered assistance, monitoring AI support interactions to identify improvement areas
• Partner with Product, Customer Success, and Support teams to align enablement efforts with product roadmap
• Organize and maintain a comprehensive help center with regular content reviews and updates
• Establish content creation workflows and standards for rapid response to new features

Required Experience & Skills:

• 2+ years of experience in customer enablement, customer education, or similar role.
• Previous experience in customer support, customer success, or a related customer-facing role.
• Proven track record creating effective educational content (written and video)
• Experience with content management systems and video creation tools (Guidde experience a plus)
• Strong analytical skills with a focus on content optimization and data reporting
• Exceptional written and verbal communication abilities in English
• Demonstrated ability to develop and implement customer enablement strategies
• Background working with AI-powered support systems
• Experience translating complex technical information into user-friendly content

The Ideal Candidate:

• Customer-centric with strong empathy for user needs
• Strategic thinker who balances long-term vision with immediate needs
• Self-motivated problem-solver who can work both independently and collaboratively
• Strong project management and organizational skills
• Committed to continuous improvement and innovation
• Adaptable and quick to learn new technologies

Benefits:

• Opportunity to shape customer education strategy
• Work with cutting-edge AI and video production tools
• Collaborative environment with cross-functional exposure
• Direct impact on customer success and business growth
• Professional development and learning opportunities
• Competitive compensation package

To Apply:

This role offers the unique opportunity to combine creative content creation with strategic customer enablement, leveraging both traditional and AI-powered channels to drive customer success. The ideal candidate will be passionate about education, technology, and creating exceptional customer experiences.

Interested candidates should submit their resume, portfolio of relevant work (including samples of written and video content if available), and a cover letter explaining their approach to customer enablement.