ServiceNow Application Manager

Job Description

• Lead the ServiceNow Center of Excellence supporting Indigo and Industrial Print.
• Manage a global application team (including scrum masters, developers, QA, and architect) across multiple agile scrum teams, leading and supporting the team's professional growth while ensuring alignment with strategic goals.
• Oversee the entire platform lifecycle - from strategic planning and development to deployment, adoption, and continuous improvement.
• Manage productivity enhancements, including faster issue to resolution and automated deployments, to improve responsiveness and system stability.
• Drive execution of the business roadmap by developing advanced end-to-end ServiceNow solutions and integrating with HP systems.
• Handle high-priority support escalations, resolve recurring issues, enhance system reliability and drive initiatives to mitigate risks.
• Engage with senior leadership and stakeholders, presenting strategic updates and aligning ServiceNow initiatives with overarching business objectives to drive organizational growth
• Drive Agile delivery, utilizing Jira and Confluence, enhance transparency, and foster cross-team collaboration in alignment with Agile methodology.
• Partner with external vendors and stakeholders to evaluate and integrate new ServiceNow features and capabilities, driving continuous platform evolution and competitive advantage.
  
  

• 3+ years of experience in IT systems in a global organization
• Experience with cloud deployment processes
• Strong problem-solving skills with the ability to manage complex technical challenges.
• Excellent communication and collaboration skills, with experience presenting to senior leadership.
• Familiarity with ServiceNow implementation in a global organization
• Ability to work in Agile environments, using Jira and Confluence tools
• Ability to manage high-priority escalations and deliver results under pressure.
• Experience in Executing business roadmap and strategy.