Project Manager

Hi Auto is a cutting-edge SaaS company revolutionizing the Quick Service Restaurant industry with AI-driven solutions that replace traditional drive-thru systems. Our technology streamlines ordering, enhances customer experience, and optimizes operational efficiency for restaurants, enabling them to offer faster, more accurate service.

What Would You Do?

As a Project Manager at Hi Auto, you will be responsible for managing the successful execution of large scale pilots for our corporate restaurant clients in the U.S. You will work closely with internal cross-functional teams, including Field Engineering, Support, Product, and R&D to ensure that all pilot milestones are achieved on time, in accordance with our contractual obligations, and to the client's satisfaction. This is an excellent opportunity for a highly motivated individual looking to continue their career in project management at a global growing startup that's revolutionizing the restaurant industry. This is a hybrid role, involving a combination of remote work and in-office collaboration to ensure seamless team alignment and project success.

Key Responsibilities

• Get things done: Be the internal lead for successful pilot execution. Liaise with all internal stakeholders, technical, sales and operations to get things done, on time and within budget.
• Lead our pilots to success: Serve as the main point of contact and escalation point for external corporate clients, providing regular updates on progress, addressing concerns, setting timelines, and managing realistic expectations and deliverables.
• Be the face of our company: Lead all internal and external meetings for the pilot. You will represent Hi Auto to our external corporate clients.
• Continuous Improvement: Contribute to process improvement initiatives, sharing insights and suggestions to enhance project management practices within the company. Identify organizational learning opportunities for continuous improvements.
• Manage a remote team: Lead, mentor, and motivate a remote customer success team, fostering a culture of collaboration, accountability, and exceptional customer focus.
• Build relationships: Build lasting professional relationships with customers to create the right trusted environment for a successful joint project execution.
  
  

• Native-level proficiency in English, both written and verbal.
• Two years experience in Project Management or Customer Success in the SAAS industry.
• Previous Experience working for startups with American clients.
• At least two years experience working with and/or managing remote teams.
• A 'can-do' attitude with a strong, independent personality. You don't need to be told what to do and how to do it.
• Fast Learner. Can learn our technology and product quickly and independently.
• Customer-Focused Mindset: Act as the voice of the customer, identify and raise improvements opportunities focused on customer satisfaction and sustainable growth.
• Flexible hours: You will work independently and have flexibility. Our projects are overseas and the right candidate will have to take some calls at different US time zones.