Cargo Supervisor

The Cargo Supervisor is responsible for overseeing the day-to-day cargo operations, ensuring the safe, efficient, and timely handling of freight. The role involves managing a team, ensuring compliance with regulations and company policies, and delivering exceptional customer service. The Cargo Supervisor works closely with ground staff, carriers, and clients to maintain smooth cargo operations.

Key Responsibilities

• Operational Oversight :
• Supervise cargo handling processes, including loading, unloading, sorting, and storage of goods.
• Ensure adherence to schedules and deadlines for cargo delivery and dispatch.
• Coordinate with airlines, trucking companies, and other carriers for smooth operations.
• Team Management :
• Manage and guide cargo staff, including assigning tasks and monitoring performance.
• Conduct training sessions to ensure staff are knowledgeable about safety protocols and operational procedures.
• Resolve conflicts and maintain a motivated team environment.
• Safety and Compliance :
• Enforce safety regulations and protocols to prevent accidents and damage to cargo.
• Ensure compliance with international and local cargo regulations, including customs and IATA standards.
• Oversee the handling of hazardous materials and ensure proper documentation and labeling.
• Customer Service :
• Liaise with clients to address concerns, provide updates, and ensure customer satisfaction.
• Handle complaints and implement solutions to improve service quality.
• Inventory and Documentation :
• Maintain accurate records of cargo shipments, including weight, dimensions, and destination.
• Prepare and verify documentation such as airway bills, invoices, and manifests.
• Conduct regular inventory checks to ensure accuracy in storage and dispatch.
• Performance Monitoring :
• Track and report key performance indicators (KPIs) such as cargo volume, delivery timelines, and efficiency metrics.
• Identify areas for operational improvement and implement strategies to optimize performance.
  

• Education : High school diploma or equivalent (Bachelors degree in logistics, supply chain, or a related field is an advantage).
• Experience :
• Minimum 35 years of experience in cargo or logistics operations.
• Previous experience in a supervisory role is preferred.
• Skills :
• Strong understanding of cargo handling procedures and safety protocols.
• Excellent organizational and time-management skills.
• Strong leadership and team management capabilities.
• Proficiency in cargo management software and systems.
• Effective communication and problem-solving skills.
  

• Attention to detail to ensure accuracy in documentation and handling processes.
• Ability to work under pressure in a fast-paced environment.
• Strong decision-making skills and adaptability to handle unforeseen challenges.
• Commitment to safety and compliance.
  
  

• Primarily works in cargo terminals, warehouses, or airports.
• May involve working in shifts, including nights, weekends, and holidays.
• Physical stamina may be required to supervise and assist with cargo handling.