עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
About the Role
Are you highly motivated and truly passionate about customer service?
Do you enjoy problem-solving and seeking an opportunity to make a difference?
This is the place for you! Join our team and play a key role in shaping our customer journey.
In this role, you'll be able to learn and develop, acquire new skills, and grow with us.
As a Customer Experience and Operations Specialist, you will have the opportunity to contribute to a wide range of tasks and responsibilities
Responsibilities
Customer Support:
- Analize customer satisfaction data, address customer issues, and contribute to improving overall satisfaction scores.
- Manage Customer compensation process from A to Z.
- Provide technical support to contact centre agents.
Logistics:
- Push service lab to meet ASUS logistic high standards.
- Conduct periodic inventory counts for service lab warehouses.
- Manage the return of parts/units from the repair centre to the main hub.
Operations:
- Manage monthly payment reports to our distributors.
- Contributes to the translation and localization of content, including collaborating with vendors, reviewing translations, and performing quality checks.
- Benchmarking of service indicators and fees.
Training and Documentation:
- Create and deliver technical training materials to contact centre agents.
- Implement internal SOP sources by writing new SOPs and updating current SOPs.
Required Skills
- Experience in technical customer service, including proven experience in:
- Process management (e.g., implementing procedures, improving processes, managing projects).
- Working with external vendors and partners.
- Analysing data and identifying trends to improve service.
- Advanced proficiency in Excel (including complex functions, pivot tables).
- Experience with CRM systems or support management systems.
Preferred Skills
- Advantage: Experience in technical support for electronics products, experience working in a global company.
- Familiarity with data analysis tools (e.g., Power BI, Tableau, Data Market).
- Experience with content management systems (CMS).
Languages:
- Hebrew - Native speaker.
- English - High level (speaking and writing).
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
משרות נוספות מומלצות עבורך
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נציג/ה מומחה/ית תמיכה לפני הפעלה
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חיפה
סלקום
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נציג /ה מומחה /ית תמיכה לפני הפעלה
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חיפה
סלקום
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