CRM Department Manager

We are seeking a highly skilled and experienced CRM Department Manager to join a large healthcare organization based in central Israel.

Responsibilities:

• Manage and lead the CRM department, which includes overseeing teams focused on the development and management of CRM systems, telephony, and channel integration (approximately 40 employees)
• Lead the implementation and deployment of CRM, telephony, and IVR systems on the platform, ensuring alignment with organizational goals
• Define and implement technological solutions and modern architecture for CRM systems
• Manage and optimize the integration between telephony systems and CRM platforms, ensuring seamless connectivity and effective CTI functionality
• Oversee and improve Marketing Automation systems
• Provide strategic direction and technical leadership in the design and delivery of CRM-related products and services

Requirements:

-5 years of experience leading Delivery units for CRM systems and products

-Expertise in MS 365 platform and familiarity with Dynamics, Power Automate

-Experience in defining technological solutions and building modern architectures, including infrastructure and cloud services

-Experience with Call Center, telephony, IVR systems, and integrating telephony with CRM (CTI)

-Experience managing Marketing Automation systems, CDP, Omnichannel solutions, and advanced Bot technologies