Director of Business Operations | Hybrid

JOB SUMMARY:

The Director of Business Operations will play a critical role within the Business Unit. The Director will oversee two major supporting departments: Registration and Exhibitions, while leading cross-unit and cross-department projects to ensure operational excellence. The ideal candidate will demonstrate exceptional leadership, communication, and problem-solving skills, ensuring the alignment of departmental objectives with the company’s strategic goals.

RESPONSIBILITIES:

Operational Excellence:

• Drive cross-functional projects that enhance operational efficiency and effectiveness across the business unit.
• Analyze operational performance data and key metrics, providing insights and recommendations for continuous improvement.
• Collaborate with key stakeholders across the organization to ensure alignment and support for departmental initiatives.
• Improve customer service and support through implementation of new technics and technologies
  
  

• Provide strategic oversight of the entire registration process
• Manage and mentor the Registration and Exhibition department global managers, ensuring their teams meet project objectives and performance standards.
• Establish and maintain clear strategic goals and objectives for the departments in alignment with the company’s vision. Foster a collaborative environment and promote professional growth within both departments.
• Develop strategies to enhance customer experience
• Ensure efficient workflows and processes are in place for seamless operations in registration and exhibition planning.
• Maximize all stakeholder’s profit
• Actively engage in problem-solving to implement necessary adjustments for achieving results
• Constant awareness of innovation and technology tools to stay up to date while ensuring efficiency.
  
  

• Minimum of 5 years’ experience in a customer service, event management, or operations management role.
• Proven experience managing global teams, with an international work environment considered an advantage.
• Demonstrated experience in leading and developing relevant technological tools to enhance operations and customer experience.
• Excellent verbal and written communication skills in English.