Customer Service Representative

IsraTransfer, established in 2008, has developed a well-known reputation as one of the leading currency exchange companies in Israel, and maintains its level of expertise, with a focus on excellent and professional customer service.

We are seeking a Customer Service Representative to join our growing team.

Job Description

• Communicating with customers via various channels of communication (Face to face meeting’s, phone calls and email’s).
• Working under pressure while providing fast and accurate responses to our customers.
• Establishing strong customer relationship and ensuring a high level of satisfaction through on-boarding and ongoing engagement.
• Working with internal and external service providers (banks, lawyers, agents, etc).
• Assisting customers in the transfer and conversion of their funds.
• Set up new customer accounts
• Maintain customer records by updating account information on company CRM.

Requirements

• Good interpersonal skills and ability to work as part of a team
• Exceptional attention to detail
• Ability to effectively multitask
• Proactive problem-solving attitude
• Prior experience in customer service in the world of banking - an advantage
• English and Hebrew- High level of reading, writing and speaking

Working Hours and Location

Sunday- Thursday 09:00 until 18:00

The position is based from our Ramat Gan office (opposite Savidor Mercaz train station)

By applying to this job, you give us permission to keep your resume on file with us for future reference.