Director of CRM JB-26460

About us:

At Cal, we believe in the power of change. We lead innovations and initiate countless transformations.

We are shaping the future of payments, influencing and improving the reality for hundreds of thousands of customers and businesses in Israel.

We believe in our people, encourage professionalism, excellence, personal development and we're dedicated provide the best employee experience.

We invite you to join the transformation and take part in shaping our shared story.

About the role:

Leading digital transformation in customer journey and business excellence, focusing on the implementation and integration of complex service and sales systems (CRM, Salesforce, etc.) in multi-channel environments.

Emphasis on technological innovation, cloud solution implementation, and automation.

Responsible for process improvement, achieving business and strategic goals, and building and leading organic work teams.

Working with various internal and external interfaces, closely with business and technological stakeholders.

Requirements:

• Bachelor’s degree in relevant fields, Master’s degree – an advantage
• Experience in leading CRM system implementation projects in a large organization, covering both technological and business aspects end-to-end, driving process transformation and customer journey (Cloud environment – mandatory, Salesforce – an advantage)
• Previous experience in Organization and Methods – a significant advantage
• Experience in budget management, procurement processes, and supplier management
• Initiative, personal responsibility, leadership and motivation skills, analytical skills, and versatility