Customer Success Specialist

Company Description

DOKKA is a cutting-edge SaaS accounting automation platform. With modules such as Accounts Payable (AP) Automation and Financial Close Automation, DOKKA empowers over 3,500 companies, including NASDAQ-listed enterprises, to achieve unmatched precision and efficiency in their accounting operations.

Role Description

This is a full-time remote role for a Customer Success Specialist at DOKKA. The Customer Success Specialist will be responsible for providing top-notch customer support, ensuring customer satisfaction, utilizing analytical skills to address customer needs, and maintaining clear and effective communication with clients on a day-to-day basis.

Qualifications

• Effective Communication and Customer Service abilities
• Multitasking
• Experience in handling customer relationships and inquiries
• Ability to problem-solve and troubleshoot efficiently
• Prior knowledge in using or supporting SaaS softwares - would be a plus
• Prior knowledge in ERP or CRM systems - would be a plus