Technical Support Specialist

General

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• Location: Natanya, 9-minute walk from the train station
• Employment Type: Full Time, Hybrid (3 days a week from the office)

About Common Ninja

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We are an ambitious startup based in Netanya, conveniently located just a 9-minute walk from the Sapir train station.

We specialize in developing advanced tools for SMB, with a thriving user base of over 500,000 and more than 1 million widgets created.

Our mission is to enable businesses to easily build an outstanding online business, resulting in increased customer engagement and conversions, by offering a fully integrated Widgets+ ecosystem that amplifies website capabilities and drives business success.

Job Description

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As the Technical Support Specialist, you will be responsible for answering customer tickets, troubleshooting technical issues, and providing guidance to our customers on how to use our product. You will be the first point of contact for our customers and will work closely with other teams within the company to ensure that our customers receive timely and effective support.

Key Responsibilities

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• Answer customer tickets and provide timely and effective support
• Troubleshoot technical issues and provide solutions to customers
• Provide guidance to customers on how to use our product
• Collaborate with other teams within the company to identify, resolve technical issues, and improve the product
• Keep up-to-date with our product features and updates
• Contribute to the development of our support knowledge base and documentation.

Requirements:

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• Excellent English skills, both written and verbal (a must)
• Fair understanding of HTML and CSS (an advantage)
• Experience with website building (an advantage)
• Good communication skills, including active listening and empathy
• Self-learner and self-independent, able to take the initiative and work independently to solve problems
• A team player with a positive attitude
• Customer-oriented, with a passion for helping customers succeed