Professional Services Manager

Description

We are seeking a highly skilled and dynamic Professional Services Manager to join our Business Operations team.

As a Professional Services Manager, you will oversee all aspects of project execution for internal and customer-related projects. Your primary focus will be to lead and manage project timelines, resources, and deliverables for the entire business team units, while actively contributing to operational tasks to ensure successful project completion.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

WHAT AM I GOING TO DO?

• Actively participate in project execution, ensuring successful completion by managing timelines, resources, and deliverables efficiently.
• Effectively prioritize and manage cases daily to ensure SLAs and KPIs are consistently met, while working closely with business management, overseeing tactical project operations, supporting the execution of prioritized initiatives, and escalating strategic decisions to the appropriate decision-makers to align with business goals.
• Lead day-to-day business operations and processes, including optimizing manual workflows to accelerate execution.
• Ensure the seamless handover of project operations post-delivery by either continuing to manage operations or assigning the responsibility to the appropriate person.
• Lead and collaborate with cross-functional teams within the company, including CSM, Product, R&D, Procurement, and other business verticals, to ensure successful project delivery and customer satisfaction.
• Maintain a deep understanding of our product offerings and stay up-to-date with product knowledge.
  
  

Requirements

• At least 2 years of experience in project management or operational role.
• Excellent written and verbal communication skills in English.
• Proven experience managing multiple projects simultaneously or working as an operations manager in a tech-driven, B2B, product-led company.
• Ability to prioritize, multitask, work independently and collaboratively, and adapt to a fast-paced environment.
• Strong technical aptitude with the ability to quickly learn and understand new technologies.
• Exceptional problem-solving and troubleshooting skills, with the ability to investigate issues end-to-end and dive into details when needed.
• Experience managing multiple projects simultaneously or working as an operations/project manager in a tech-driven, B2B, product-led company.
• Bachelor’s degree in a relevant field such as Information Technology, Information Systems, or equivalent practical experience.
• Strong proficiency in Excel; familiarity with SQL is an advantage.
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.