R&D Operations Engineer

Trullion is revolutionizing the accounting world with its AI-powered platform designed for finance teams, accountants, and auditors. By automating financial workflows, Trullion increases efficiency, prevents costly oversights, and drives collaboration. Our mission is to build accounting and audit technology that people love, making the industry more efficient, transparent, and human-oriented. Established in 2019, Trullion is headquartered in New York, with offices in Tel Aviv and London. We are backed by Aleph, Third Point Ventures, Greycroft, StepStone Group, and leading global CFOs and global accounting firms, offering a customer-centric experience from speedy implementation to a convenient managed service model.

At Trullion, we think big, fostering an environment where ambitious ideas and growth are encouraged. We are committed to truth, ensuring honesty and transparency in all our actions. Hiring diverse talent is key to our values, as we believe that diversity cultivates a culture of innovation. Our supportive culture is dedicated to being on your side, offering excellent work-life balance, personal development opportunities, and comprehensive benefits to our employees and clients.

As our company continues to grow, we are seeking a R&D Operations Engineer to join our team. This critical role involves managing and resolving complex technical issues, serving as a bridge between our support team and development team, and ensuring high customer satisfaction through efficient problem resolution.

Responsibilities:

• Handle all production watcher duties, including reviewing issues in production watcher channels.
• Analyze and triage incoming escalation bugs, determining severity and appropriate course of action.
• Create and manage JIRA bugs issues, following agreed-upon format.
• Escalate bugs to appropriate teams after thorough analysis, providing correct format, severity, and affected flow information.
• Fix bugs/issues where possible and escalate those requiring domain expertise to the relevant team.
• Maintain clear and informative logs with correct severity levels.
• Assist team with handling bugs during periods of low escalation volume.
• Collaborate with Customer Support, Product, and Development teams to ensure timely resolution of critical issues.
  
  

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Strong troubleshooting and problem-solving skills.
• Excellent knowledge of software development processes and bug-tracking systems (e.g., JIRA).
• Strong communication skills, both written and verbal.
• Ability to work under pressure and manage multiple priorities.
  
  

• Previous experience in a similar or equivalent role.
• Familiarity with logging and monitoring tools (e.g., Sentry).
• Knowledge of cloud platforms (e.g., AWS, Azure) and SaaS environment.
• Familiar with Python, React, SQL DB.
  
  

• Think BIG. We are ambitious, proactive, and we love challenging the status quo.
• We live by truth. We uphold the highest standards of accuracy and accountability.
• On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
• Committed. Committed to execution. Committed to delivery. Committed to excellence.