Customer Service Coordinator - PSP

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

We seek a Customer Service Coordinator for our patient support programs (PSP) to receive or initiate inquiries for end patients, introduce them to the relevant service, provide relevant instructions for receiving the product, refer them to a nurse for training or accompaniment needs, coordinate and deliver kits and services, and send reminders according to the relevant plan.

In addition, customer support from receiving the order until the customer receives the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products

Responsibilities:

• Receiving inquiries through applications or calls directly from patients
• Adding patients to the various services
• Establishing patients in the SF system, accompanying them until entering the service or until obtaining approvals for the various products
• Making reminders to patients
• Opening side effect reports and quality complaints
• Coordinating Delivery of kits to patients for relevant products
• Connecting between patient and Medison nurses
• Receiving, inputting, and processing orders via automatic interfaces
• Handling, scanning, and charging packing slips according to the type of customer.
• Processing returns and financial credits.
  
  

• Customer Service work experience - Advantage
• Excellent communication skills in Hebrew, and Arabic is an advantage.
• 1-3 years of Customer Service work experience
• Computer Skills- proficient in MS Office (Excel, PowerPoint, Word, and Outlook)
• Ability to work under pressure, prioritization, and task management