Technical Support Specialist

Guideline Group (traded on the Tel Aviv stock exchange) is a leading, well-established, company in Israel for providing technological solutions in the worlds of FinTech, Invest Tech, Legal Tech, and Business Tech (BT).

We are looking for a motivated Technical Support Specialist with strong technical skills and excellent customer service orientation to join our support team and to be the main point of contact for our customers through various channels to ensure their success and satisfaction. No prior experience is required – we provide comprehensive training to ensure your success in the role. The position involves providing technical assistance to the company’s customers, troubleshooting issues, and supporting the company’s products and services.

Requirements

• Strong technical understanding of operating systems, networks, and software.
• Familiarity with CRM or ticket management systems – an advantage but not mandatory.
• High-level English proficiency – reading, writing, and speaking.
• Self-learning skills, creative problem-solving abilities, and the ability to work under pressure.
• Excellent customer service orientation and outstanding interpersonal communication skills.
• Experience working with AI technologies - Advantages
  
  

• A dynamic, advanced, and supportive work environment.
• Professional training – no prior experience required.
• Opportunities for personal and professional growth.
• Excellent conditions for suitable candidates.
• A great entry point for anyone looking to build a career in customer service.
• Significant opportunities for internal advancement within a growing and expanding company.