Help Desk- Part Time

Your Voice Matters – Become an aiOler!

aiOla is a leader in Speech AI technology, empowering enterprises to work more efficiently, safely, and collaboratively through speech-powered process automation and data capture. Our first-of-its-kind, patented combination of Natural Language Understanding (NLU) and Automatic Speech Recognition (ASR) enables the understanding of business-specific jargon and terminology in any language, accent, and acoustic environment, across industries and verticals.

Led by world-renowned researchers and supported by significant investment from top-tier VCs, including New Era Capital Partners and Hamilton Lane, aiOla is well-positioned to make a transformative impact in the industry. Our aiOlers help enterprises capture unstructured and otherwise lost data from speech during workflow execution, with zero disruption to existing processes. aiOla offers real-time issue resolution, allowing companies to accomplish more without requiring additional resources. Using aiOla, businesses can enhance productivity, save time, and achieve scalable, measurable ROI.

What Are We Looking For?

We are seeking a highly motivated and experienced IT Support engineer to join our IT Team. This role is ideal for a tech-savvy individual with a knack for problem-solving and a passion for IT support. This is a part-time role, where you will work in-office two days a week and you’ll be available for support from home as overtime. In addition,you’ll provide critical support to ensure the smooth operation of our internal systems and devices.

Requirements

• 2 years of experience as a Help Desk / IT Support.
• Experience with handling IT tasks on MacOS and Windows OS.
• Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc.
• Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
• Strong problem-solving and communication skills.
• Ability to work independently and prioritize tasks effectively.
  
  

• Ability to write scripts and automate tasks using Bash, Python, PowerShell.
• Hands-on experience with managing network devices such as switches, routers, and firewalls.
  
  

• Respond to requests for technical assistance in person, email and slack.
• Diagnose and resolve technical hardware and software issues.
• Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
• Ensure seamless operation of Windows and MacOS operating systems for employees.
• Follow standard IT procedures, logging all IT interactions and administering IT software.
• Identify and escalate situations requiring urgent attention
• Manage and maintain switches, routers, and firewalls.
• Document and track issues and solutions to improve response times and efficiency.
• (Optional/Preferred) Automate tasks and procedures to improve IT processes.