Customer Experience Associate

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses

Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.

Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.

At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

We Need You!

As a Customer Experience Associate at Tailor Brands, you’ll be the frontline support for our users, ensuring a seamless and positive experience on our platform. You’ll handle inquiries, troubleshoot issues, and communicate through chat and email to provide fast, effective solutions. Your feedback will also help us enhance our products. If you’re detail-oriented, passionate about helping others, and thrive in a fast-paced environment, we’d love to welcome you to our team!

Key Responsibilities

• Full-time position
• Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
• Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
• Influence the way we provide training to improve CX product knowledge
• Work to improve the quality of our service by identifying knowledge gaps and problematic flows
• Act as the main point of contact between clients and the rest of the Tailor Brands team
• Build and maintain strong customer relationships by providing exceptional customer service.
• Empower customers to connect their goals and challenges with the solution in Tailor Brands
• Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
  
  

• English as a mother tongue – proficient in communicating both verbally and written
• Understanding American culture, customer behavior, and expectations
• Tech-savvy and fast adaptor who is eager to learn new technologies
• Ability to multitask and function within a fast-paced working environment
• Strong critical thinking skills, and confidence in taking responsibility and ownership
• Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
• A team player with a positive attitude, empathy, and high energy
  
  

• Familiarity with Zendesk, Five9, and automated support/helpdesk systems
• Customer Support Experience
• Additional language proficiency (Spanish, Portuguese, German)
  
  

• Location: We are based in Rothschild, Tel Aviv.
• Hybrid Work Model: Four days in the office and one day from home.