Technical services Engineer

Get SAT is the leading provider of micronized satellite on-the-move terminals for ground, air, and maritime applications.

Our state-of-the-art flat panel technology, along with a powerful controller, creates the best in its class SWaP product line in the market.

Get SAT is looking for a Technical services Engineer who is searching for his next technological challenge.

The Technical Services Engineer is responsible for managing and carrying out the technical support and accompany the customers through his integration process with our products. This is a critical stage in our relationship with our customers and needs to be handled with great responsibility, speed, and professionalism. It is a great opportunity for a person with a technical background, who would like to work more closely with customers in a fast-paced and challenging environment with multidisciplinary technology products.

What will you be doing in this position?

• Responsibility for explaining the technical integration and systems details to customers.
• Support customers throughout the technical integration process including identifying bugs, recommending fixes, and suggesting improvements to their implementation.
• Responsibility for the continued building and maintenance of all integration and support tools including the support portal and technical documentations.
• Tracking and monitoring the progress of customers implementations and open cases.
• Involvement with a variety cross-company departments to resolve customers integrations and support issues.
• Acting as a point person for customers to all matters.
• Testing and evaluating the systems in both the hardware and software aspects.

Requirements:

• Relevant degree or certification in electronics - must
• Experience in integration/support with international customers -advantage.
• Experience in RF basics - must.
• Experience in networking - advantage.
• Strong communication and interpersonal skills (written and spoken)
• Written English at a very advanced level, Spoken English at an advanced level.
• Creativity, motivation, team player, fast learning skills and independence.

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