Senior Technical Support Specialist

Join a Social Startup in Tel Aviv as a Senior Technical Support Specialist!

Role Overview:

• Lead the technical support team, resolving platform issues and managing escalations for complex troubleshooting.
• Oversee IT infrastructure, ensuring reliable operations and supporting system updates and deployments.
• Collaborate across teams to address user challenges, optimize platform functionality, and improve IT systems.
• Mentor the support team, maintain detailed documentation, and foster a culture of continuous improvement.
• Analyze recurring issues, generate performance reports, and recommend enhancements to guide business decisions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent experience will also be considered.
• 3+ years of experience in technical support, IT management, or a related field.
• Fluent in Hebrew and English – must be comfortable writing in English
• Service-oriented personality with a can-do attitude
• Experience in a leadership or managerial role - advantage.

Technical Skills:

• Strong knowledge of SQL, scripting languages (e.g., Python, Bash), and troubleshooting tools.
• Familiarity with cloud-based platforms, APIs, and debugging techniques.
• Proficient in IT systems management, including networks, hardware, and software.
• Experience with Google Workspace stack - Gmail, Calendar, Docs, etc.
• Experience with ticketing system, Slack, or other ChatOps solutions
• Experience with SaaS platforms is a strong advantage.