Senior Technical Support Specialist

• Lead the technical support team, resolving platform issues and managing escalations for complex troubleshooting.
• Oversee IT infrastructure, ensuring reliable operations and supporting system updates and deployments.
• Collaborate across teams to address user challenges, optimize platform functionality, and improve IT systems.
• Mentor the support team, maintain detailed documentation, and foster a culture of continuous improvement.
• Analyze recurring issues, generate performance reports, and recommend enhancements to guide business decisions.

Requirements

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (equivalent experience considered).
• 3+ years of experience in technical support, IT management, or a similar role.
• Proficiency in Hebrew and English, with strong written communication skills in English.
• Service-oriented mindset with a proactive, can-do attitude.
• Leadership or managerial experience is a plus.

Technical Skills

• Expertise in SQL, scripting languages (e.g., Python, Bash), and troubleshooting tools.
• Familiarity with cloud platforms, APIs, and debugging methods.
• Proficiency in IT systems management, including networks, hardware, and software.
• Experience with Google Workspace (Gmail, Calendar, Docs, etc.).
• Hands-on experience with ticketing systems, Slack, or other ChatOps tools.
• Knowledge of SaaS platforms is highly advantageous.